If Your Product Data Lives Outside Salesforce, Your AI Doesn’t Stand a Chance

If you're already using Salesforce—Sales Cloud, Service Cloud, B2B Commerce Cloud, or D2C Commerce Cloud—you've likely invested significantly in centralizing critical data about your customers, opportunities, and interactions. But let me ask you this: Where exactly is your Product Information?

If your product data is scattered, incomplete, or merely basic within Salesforce, you're unintentionally limiting your ability to deliver exceptional AI-powered experiences, especially with tools like Salesforce's Agentforce AI. Here's the reality: AI thrives on comprehensive, detailed, and interconnected data. Without a robust Product Information Management (PIM) solution like Pimly integrated directly into Salesforce, your product data remains isolated, superficial, and far less valuable.

Why Basic Salesforce Product Data Isn’t Enough

• Limited Context: Salesforce alone can store simple product attributes but misses essential context like digital assets (images, spec sheets, videos), channel-specific product variations, locale-specific adaptations, and intelligently linked related products.
• Agentforce AI Requires Depth: AI performance depends heavily on rich, unified data. Without integrated product data, your AI-powered processes only skim the surface.

Your Action Plan to Optimize Salesforce Product Data

1. Assess Your Current Product Data: Identify gaps in digital asset management, localized product details, channel-specific needs, and product relationships.
2. Integrate Pimly with Salesforce: Deploy Pimly, a Salesforce-native PIM solution, to centralize detailed product information alongside Leads, Accounts, Contacts, Opportunities, Pricebooks, Cases, and Commerce data.
3. Continuously Optimize: Regularly refine product data with Pimly, ensuring completeness, accuracy, and contextual relevance for channel, locale, digital asset, and related product use cases.

Daily Workflows Pimly Enhances

Sales Teams: Access comprehensive product information directly within Salesforce Opportunities, enabling personalized sales conversations and improved cross-selling and upselling.

Customer Service Teams: Resolve customer cases faster by accessing detailed product information and related digital assets directly within Salesforce Cases, improving customer satisfaction.

Commerce Teams: Manage channel-specific and locale-specific product details effortlessly within Salesforce Commerce, delivering consistent, engaging experiences across digital storefronts.

Why Choose Pimly on Salesforce Over Standalone PIMs?

Standalone PIM solutions are isolated, demanding extra effort for manual integration and synchronization. Pimly leverages Salesforce’s robust platform, providing superior integration, seamless real-time data distribution, efficient information intake, and powerful mobile accessibility. This ensures your product information is always accurate, instantly available, and effortlessly maintained.

Management Benefits

• Strategic Visibility: Real-time, comprehensive visibility into product performance and market trends supports informed strategic decisions.
• Improved Forecasting: Integrated data enables accurate forecasting, strategic pricing, and effective resource allocation.
• Enhanced Compliance & Risk Management: Integrated product data reduces compliance risks and ensures data consistency across all customer interactions.

Positive Outcomes of Integrating Pimly with Salesforce

• AI Excellence: Agentforce AI delivers meaningful interactions and precise customer recommendations due to richer, connected product data.
• Operational Efficiency: Teams spend less time reconciling fragmented data, enhancing productivity and customer engagement.
• Superior Customer Experience: Consistent, tailored experiences across all channels and regions increase satisfaction and customer loyalty.

Risks of Not Integrating

• Underperforming AI investments due to incomplete or disconnected data.
• Frustrating customer experiences filled with gaps and inconsistencies.
• Competitors outpacing you by leveraging integrated product data for greater efficiency and superior customer satisfaction.

Don’t fall behind. Integrate Pimly with Salesforce today.

Learn more and start your journey to a robust Salesforce PIM strategy—contact our team now.